hi111 Frequently Asked Questions

hi111 accepts a valid National Identity Card (NID), passport, or government-issued driving licence for identity verification. For address verification, a recent utility bill or bank statement (issued within the last three months) is sufficient. Verification is typically completed within one business day of document submission.

On the hi111 login page, click the 'Forgot Password' link and enter the email address registered to your account. A secure password reset link will be sent to that email within a few minutes. If you no longer have access to your registered email, contact [email protected] with your account username and identity document for manual verification.

No. hi111 permits only one account per player. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you believe a duplicate account has been created in your name, contact [email protected] immediately.

hi111 operates as a fair and secure online gaming platform protected by industry-standard SSL encryption, ensuring your personal data and transactions are always protected. All account information is stored securely, and the platform uses certified random number generation to guarantee fair play across all games.

To permanently close your hi111 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any remaining balance will be returned to your registered payment method within five business days. If the closure is related to a gambling concern, you will also be offered self-exclusion options before the account is closed.

To deposit via bKash on hi111, log in, navigate to the Deposit section, select bKash as your payment method, enter your bKash registered mobile number and the amount you wish to deposit, then confirm the transaction in your bKash app when prompted. Deposits via bKash are processed instantly and appear in your hi111 balance within seconds.

Nagad deposits on hi111 are processed instantly in almost all cases. Once you confirm the payment in your Nagad app, the funds appear in your hi111 account balance within seconds. In rare cases of network congestion, it may take up to five minutes. If a deposit does not reflect after ten minutes, contact [email protected] with your transaction reference number.

The minimum deposit on hi111 is ৳200 BDT across all supported payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. There is no cap on the maximum single deposit, though your personal deposit limit settings and payment provider limits may apply.

The minimum withdrawal on hi111 is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be returned to your Nagad account. This same-method policy is a standard anti-fraud and anti-money-laundering measure.

Most hi111 withdrawals to bKash, Nagad, Rocket, and Upay are completed within one to four hours during business hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank typically process within one to two business days. hi111 aims to process all withdrawal requests within 24 hours of approval.

hi111 does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) or bank may apply their own transaction charges according to their standard fee schedule. hi111 recommends checking your payment provider's current fee structure before transacting.

Withdrawals on hi111 may be delayed if your account verification (KYC) is incomplete, if you have an active bonus with unmet wagering requirements, or if there is a mismatch between your account name and the payment method name. Rejected withdrawals are usually accompanied by an explanation email. For assistance, contact [email protected] with your withdrawal reference number.

Yes. hi111 offers a comprehensive cricket betting market that covers BPL (Bangladesh Premier League), the T20 World Cup, IPL, bilateral series featuring the Bangladesh Tigers, ICC tournaments, and other major international fixtures. Betting markets include match winner, top batsman, total runs, over/under, and live in-play betting during matches.

hi111 offers an extensive library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. The catalogue includes classic three-reel slots, five-reel video slots, Megaways titles, and progressive jackpot slots with large prize pools. New titles are added regularly. All slots on hi111 use certified RNG (Random Number Generation) for provably fair outcomes.

Yes. hi111's live casino section features real dealers streaming in high definition, including live baccarat, roulette, blackjack, and game show titles from providers such as Evolution Gaming and Ezugi. Live casino tables are available around the clock and support BDT stakes from as low as ৳100 per hand or round.

Yes. hi111 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open hi111.app in your mobile browser (Chrome, Safari, or Firefox), log in, and access the full range of games, sports betting, deposits, and withdrawals directly from your phone.

RTP (Return to Player) varies by game title and provider. Most slot games on hi111 carry an RTP between 94% and 97%, which is standard across the industry. Individual game RTPs are typically disclosed in each game's information or paytable section. Higher RTP means a lower theoretical house edge over the long term, though individual session results always vary.

hi111 offers a welcome bonus to new players upon their first qualifying deposit. Bonus details, including the match percentage and maximum bonus amount in BDT, are displayed on the promotions page at the time of registration. Bonuses are subject to wagering requirements before any associated winnings can be withdrawn — always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before the bonus funds convert to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawing bonus-derived winnings. Wagering requirements apply to most hi111 bonuses.

You can opt out of hi111 marketing communications at any time by updating your notification preferences in your account settings, or by emailing [email protected] with the subject line "Marketing Opt-Out". Opting out does not affect your ability to play — you simply will not receive promotional emails, SMS messages, or bonus offer notifications.

hi111 rewards regular players through an ongoing loyalty programme. Players accumulate points based on their real-money wagering activity across sports betting, live casino, and slot games. Points can be exchanged for bonus credits, free spins, or other rewards. Higher activity levels unlock VIP tiers with enhanced benefits including faster withdrawals, dedicated account management, and exclusive promotions.

Yes. The minimum age to register and play on hi111 is strictly 18 years old. This applies to all players in Bangladesh without exception. hi111 enforces age verification during the registration process and may request identity documents at any point. Any account found to belong to a player under 18 will be immediately closed and any balance returned.

To self-exclude from hi111, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require (1 month, 3 months, 6 months, 1 year, or indefinitely). Your account will be suspended, all promotional communications will stop, and your balance will be returned within five business days. Self-exclusion is available to all players at no cost and takes effect immediately upon confirmation.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your hi111 account settings. Reductions to existing limits take effect immediately. Increases are subject to a mandatory seven-day waiting period to prevent impulsive decisions. You can also request limit changes by contacting [email protected].