Responsible Gaming
at hi111

1. Age Restriction & Verification

hi111 operates exclusively for adults aged 18 and above. This is a firm, non-negotiable requirement and applies to all players across Bangladesh — regardless of city, device type, or payment method used. Gambling by individuals under the age of 18 is strictly prohibited on the hi111 platform.

During the registration process, every new player is required to provide accurate date-of-birth information. hi111 reserves the right to request identity verification at any point, including at registration, before processing a withdrawal, or at any time a player's age is in question. Acceptable identity documents include a National Identity Card (NID), a valid passport, or a government-issued driving licence. Where a player cannot provide satisfactory proof of age, their account will be suspended and any balance will be returned via the original deposit method.

Parents and guardians are encouraged to make use of parental control software if minors share access to devices on which hi111 is used. hi111 recommends keeping your login credentials strictly private and logging out of your account when your device is left unattended. If you suspect a minor has accessed or created a hi111 account, contact our responsible gaming team immediately at [email protected].

2. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. hi111 encourages all players to stay self-aware and to check in regularly on how gambling fits into their daily life. The following warning signs may indicate that gambling has moved beyond entertainment and is causing harm.

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Chasing losses — betting more to try to win back money already lost
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Lying to friends or family about how much you gamble or have lost
• Using gambling as a way to escape stress, depression, or personal problems
• Failed attempts to cut down or stop gambling despite wanting to
• Gambling with money reserved for essential expenses (rent, food, bills)
• Spending increasing amounts of time thinking about gambling

It is also worth noting that gambling problems do not only affect the person gambling. Family members, close friends, and colleagues in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh may also experience stress, financial hardship, or emotional distress as a result of a loved one's gambling behaviour. hi111 encourages anyone affected — not only the player themselves — to seek appropriate guidance and support.

3. Player Protection Tools

hi111 provides a suite of responsible gaming tools that every registered player can access directly through their account settings or by contacting the support team. These tools are designed to give you meaningful control over your gaming activity without requiring lengthy processes or waiting periods.

To activate any of these tools, log in to your account and navigate to the Responsible Gaming section of your account settings, or contact our dedicated team directly at [email protected] with the subject line "Responsible Gaming Request". All requests are actioned within one business day, and most protective measures (limits, time-outs, self-exclusion) are implemented immediately upon receipt of your request.

4. Self-Exclusion Programme

Self-exclusion is the most comprehensive protection tool available on hi111. When you self-exclude, your account is suspended for the duration you select, and a number of additional protective measures are automatically applied. Self-exclusion is available to all hi111 players at no cost and with no penalty.

Available Self-Exclusion Periods

• 1 month — A short-term break for players who feel they need to step back temporarily.
• 3 months — A medium-term pause recommended for players experiencing early signs of problematic behaviour.
• 6 months — Suitable for players who have identified a pattern of harmful gambling and want a meaningful recovery window.
• 1 year — A long-term exclusion for players who recognise a serious problem and need an extended period away from the platform.
• Indefinite (permanent) — For players who wish to stop gambling on hi111 permanently. Permanent exclusions may be reviewed after a minimum of 5 years upon a formal written request accompanied by evidence of responsible gaming counselling.

What Happens During Self-Exclusion

• Your account is immediately suspended — you cannot log in, deposit, or place bets.
• All pending promotional emails, SMS notifications, and bonus offers are cancelled and suppressed for the duration.
• Any existing balance in your account is returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• You will not be able to create a new hi111 account under any name or email address while your exclusion is active.
• hi111's systems will flag any attempted re-registration using matching identity details and reject it automatically.

hi111 takes self-exclusion requests seriously and will make every reasonable effort to enforce them. However, players are also encouraged to consider registering with any national self-exclusion schemes available in Bangladesh and to inform other gambling platforms they may use of their decision to self-exclude. Self-exclusion on hi111 applies only to the hi111 platform.

5. Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to keep your gambling spend within a budget you are comfortable with. hi111 offers a straightforward limit-setting system that works across all payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Types of Limits Available

• Daily deposit limit: The maximum total amount (in BDT) you can deposit across all payment methods in a single calendar day.
• Weekly deposit limit: The maximum total you can deposit over a rolling 7-day period, calculated from the day the limit is set.
• Monthly deposit limit: The maximum total deposit permitted over a rolling 30-day period.
• Single transaction limit: A cap on the maximum amount permitted in any single deposit transaction.

How Limit Changes Work

Reducing your deposit limit is always instant — if you lower your daily limit from ৳10,000 to ৳5,000, the new lower limit applies the moment you save the change. This design is intentional: reducing a limit should never have friction. Increasing a limit, however, is subject to a mandatory 7-day waiting period from the moment the increase request is submitted. This cooling-off period gives you time to reconsider and protects against impulsive decisions made during a losing session.

If you wish to remove a limit entirely, this is also treated as a limit increase and is subject to the same 7-day waiting period. You may cancel a pending limit increase at any time during the 7-day window by contacting [email protected], in which case your existing lower limit remains in force.

6. Time-Out & Cool-Off Period

The hi111 time-out feature is designed for players who want a short, defined break from gambling without committing to a full self-exclusion. It is ideal for players who feel they need a few days to clear their head after a losing streak, or who simply want to take a planned break during a busy period — such as Ramadan, Eid, or exam season.

Available Time-Out Durations

• 24 hours — An overnight or same-day break.
• 48 hours — A weekend or two-day pause.
• 7 days (1 week) — A full week away from the platform.
• 14 days (2 weeks) — A fortnight-long cool-off.
• 28 days (4 weeks) — An extended break of approximately one month.

Behaviour During Time-Out

During an active time-out period, your hi111 account is fully suspended. You cannot log in, make deposits, place bets, or access your gaming history. Any active bonuses are paused and resume from their original state when the time-out ends. Promotional emails are suppressed during the time-out period. Your account balance is preserved and remains accessible as soon as the time-out expires.

Unlike self-exclusion, time-outs expire automatically at the end of the selected period and your account is restored without any additional action required on your part. If, at the end of a time-out period, you feel you still need more time away, you can immediately request another time-out or escalate to a formal self-exclusion by contacting our team at [email protected].

7. Getting Help & Support

If you believe gambling is becoming a problem for you — or for someone you care about — the most important step is to reach out. hi111's responsible gaming support team is available to assist every player in Bangladesh, regardless of the size of the issue or how long it has been going on. There is no judgement, and all conversations are handled in complete confidence.

Contacting hi111's Responsible Gaming Team

The fastest and most reliable way to reach our dedicated responsible gaming team is by email at [email protected]. Please use the subject line "Responsible Gaming Support" so your message is immediately prioritised and routed to the correct team. Initial acknowledgement is sent within 2 hours during business hours (Bangladesh Standard Time, UTC+6), and a substantive response is provided within one business day.

Our responsible gaming team can help you with all of the following, without requiring you to explain yourself or justify your request:

• Activating self-exclusion for any duration
• Setting or adjusting deposit, loss, or session time limits
• Requesting a time-out of any length
• Permanently closing your account
• Removing yourself from all marketing communications
• Retrieving your account activity history for personal review
• Pointing you toward external counselling and support resources

External Support Organisations

hi111 recognises that our own support team, while trained and compassionate, is not a substitute for professional counselling. Players experiencing serious gambling-related distress are strongly encouraged to seek professional help. While specific hotline numbers are not listed here, we encourage players to search for recognised problem gambling support services in Bangladesh, reach out to a trusted healthcare professional or counsellor, and speak to a family member or close friend who can provide support during recovery.

8. Tips for Responsible Play

The vast majority of hi111 players enjoy the platform as a form of entertainment without ever experiencing gambling-related harm. The following practical tips are designed to help all players — new and experienced — keep their gaming healthy, balanced, and enjoyable over the long term.

• Set a budget before you start. Decide in advance the maximum amount you are comfortable losing in a single session, and stick to it regardless of how the session goes. Only gamble with money you can afford to lose — never with money earmarked for rent, food, household bills, or savings.
• Treat gambling as entertainment, not income. The house always has a statistical edge. Approach each session the way you would a cinema ticket or a meal out — money spent on an experience, not an investment expected to generate returns.
• Never chase your losses. Chasing losses is one of the most reliable pathways to problem gambling. If you have reached your session budget, stop. The money lost in a session is gone; continuing to bet in an attempt to recover it almost always results in greater losses.
• Take regular breaks. Set a timer for every 30–60 minutes of gaming. Step away from the screen, get a glass of water, and check in with yourself. Ask: am I still enjoying this? Am I still within my budget? Is this still entertainment?
• Do not gamble when emotional. Gambling under stress, after an argument, when feeling depressed, or when under the influence of alcohol or substances significantly increases the risk of reckless decision-making and financial harm. Wait until you are in a calm, clear-headed state before playing.
• Keep gambling in proportion. Gaming should occupy a balanced place in your leisure time alongside family, friends, work, exercise, and other hobbies. If you find yourself cancelling plans, skipping responsibilities, or spending most of your free time gambling, it is time to reassess.
• Use the tools available to you. hi111's deposit limits, time-out features, and self-exclusion tools exist precisely so that you do not have to rely on willpower alone. Use them proactively — not only in a crisis.
• Stay informed. Read hi111's Terms & Conditions and FAQ so you understand how bonuses, wagering requirements, and withdrawal processes work. An informed player makes better decisions.

hi111 values every player's long-term wellbeing over short-term revenue. A player who stays in control, enjoys the platform sustainably, and comes back session after session because it is fun — that is the hi111 experience we are building for every person in Bangladesh who chooses to play with us.